By continuing to use this site, you agree to our use of cookies. Find out more

Customer Testimonials

We have received many testimonials over the years that we have been running, both directly to us and on various respected forums, such as rmweb. If you would like to provide us with a testimonial for this page, please email

Some endorsements from the RM Web Forum:

"Excellent- Prices , delivery, postage , emails, all first class. I've used them lots with 100% satisfaction.
In fact , only this afternoon I emailed if they had a Bachmann GWR pannier in stock ( a particular model I wanted) and received an email back in less than an hour. They didn't have that model and here is part of the reply email
'We do get the obsolete Bachmann GWR Panniers in regularly but they are very popular at the moment and sell fast.
Next time we get one in we will drop you an e-mail, if you still need it all well and good if not no problem.
We do have a new xx=xxx GWR and a xx=xxx GWR available both priced at £47.49'

Both of those models are at least £15 less the buy-it-nows on Ebay for the same model...
Service with a smile."

"Excellent company, buy quite a bit from them. "

"I have been buying from them now for several years and I have no complaints whatsoever.
They are a friendly helpfull and knowledgable firm who know about both business and the prototype. "

"Superb service! Ordered a s/h Hornby "Plymouth" W/Country and a couple of Bulleid coaches. "Jim" (on the phone) was helpfu and courteous. I had my order within three days .of placing it. Superbly packaged too. I will definitely use them again. Up there with the best (ie Hattons), in my book."

"I ordered a couple of Bachmann Class 20s from Modelfair yesterday......and they arrived this morning ! That is astonishingly good service."

"I was very fairly dealt with when I offered them some stock in part-exchange for a newly-released sound-fitted loco, and I have also bought a brand-new Silver Fox loco from them (Modelfair seem to be a principal outlet for R-T-R Silver Fox locos).

Prompt, courteous, understandable and clear replies to e-mail 'conversation', nice to talk to on the phone, very good packaging and prompt despatch.

Certainly nice people to do business with, although others can be cheaper. You can, on my experience, absolutely trust their descriptions of their second-hand items.

This is, as usual, accompanied by the 'standard rider' - I have no connections with them other than as a satisfied customer!"

"Only ordered from them once before, got the NRM T9 120, good price, excellent service and a very satisfied customer! Always look on their website at the second hand stuff, nice selection that changes 24/7."


Some of our email endorsements:

 Hi everyone at Model fair,

Seventy nine years ago ,The Royal Scot loco # 6100 steamed through Banff, Alberta pulling 8 coaches for Montreal, Quebec, having set out from Vancouver, British Columbia. The train travelled nearly 2300 miles and arrived 2 minutes early in Montreal !!
Today I  was absolutely thrilled to receive from you, the Bachmann model of The Royal Scot.
Great service by your company, very securely packed, and it will take pride of place in my collection of steam locomotive models with a Canadian connection,-including “Dominion of Canada”,” Canadian Pacific”, “Alberta”, and “Princess Louise”.
Thank you so much, a pleasure dealing with such a  professional company,

Peter Archer



Dear Modelfair,

This was my first order with you.  The models were delivered yesterday - well packed as requested and just as described on your website.
So just a quick note to say thankyou, and I look forward to buying from you again in the future.

Best Regards


Hello Jim,

How did you do that ? There’s service, and there’s “service” – I only spoke to you yesterday ( Thursday ) afternoon about this model, and it was delivered at 11am this morning ( Friday ) !!!

Many thanks, it’s always good quality models and service from you – I’ve had some brilliant “unobtainable” and discontinued models from you over the years,- vivre le modelfair !!!

I’m well pleased with this 94xx – apart from N gauge Graham Farish I didn’t know anyone had produced one in OO scale. It’s much nicer than I thought it would be with the amount of detail on it for the year produced – 1980’s, brilliant addition to my fleet of GWR loco’s !

Thank you again, will no doubt be on for other items from you as and when they crop up on your website.

Very best regards,



Dear Jim and Robert

I am very pleased to tell you that the “Kolhapur” chassis arrived safely today; and I have re-assembled the chassis with the body.  So far as I can see all is now working well; and I am extremely grateful to you for all your assistance in achieving a positive result in the face of the problems created by Bachmann and the French post office.

I appreciate that once the postage required to send the model back twice is taken into account you will not have made very much out of this transaction.  However, I have decided that in the future you will be my main suppliers for my railway modelling equipment; and I hope that thereby we will be able to put you swiftly back into credit.

Many thanks once again for your excellent and most considerate service.  

Yours sincerely

Colin Brown


 Dear Sir,

Just a quick note to say thank you to your company.  This order arrived last week and everything is as described. Thank you for such excellent service and speedy delivery to Western Australia. I have recommended your company to all the members at our club, as most model British subjects.

Once again a big thanks.

Kind regards



Dear Team at Modelfair,
Thank you so much for the speedy mailing of the Two Car Brighton Belle set. The parcel containing the Two car unit has arrived safely at my delivery address. The train runs beautifully on my lay out and the Pullman Cars light up when the train moves in either direction.
I am very pleased with my purchase and your excellent customer service and wish to thank all of you members of the dedicated Modelfair team for your care and service given to me.
Best regards,


My "Western Queen" arrived all in one piece, thank you for the good service and advice.


Simon Hipkiss


To all the team,im so pleased with my heljan kestral its to me perfect, it came well packaged 100% not a mark,i've always wanted a model of this loco as we are the same age,

thanks so much



Thank you for the models that arrived yesterday.

Testimonial: Modelfair were able to get me the locomotive model I wanted while all the other retailers I tried had ceased to offer it.

The models modelfair sent me arrived swiftly and securely packaged at the best price price I could find. All the staff were polite and friendly as well as enthusiastic. Thanks for a great service - I could not ask for more

Once again thank you for your help and I appreciate the trouble you went to to split the set.

Best regards,


I just want to say a big thank you for the safe arrival of my loco(Kestrel). A superb looking model.

     Excellent speedy service.



Hello there, Terrier received this morning in perfect condition. Thanks for excellent service.


Hi, received my Hornby Gresley buffet car today. This is my second "pre-owned" purchase from you. Just a note to say most impressed with the service and delivery, and more importantly, the descriptions of the models on your site have been spot on and I've received exactly what I thought I'd ordered.

Many thanks,



Just a line to let you know the above arrived yesterdays post and evey thing is firt class.It has been worth the wait. Keeping a eye on R.M and web site for future purchases.




     The loco arrived today, thanks, and I am delighted with it.  I am especially pleased that you have honoured the original order price.  This is the second item I have bought from you and I am sure that it will not be the last!

Thanks again,



Dear Martin and Nick,

Just a quick note to say Thank You for cracking customer service.

The package was delivered this afternoon! Great models, fair prices and condition accurately described, as always.

Best wishes,


Got my loco this morning Martin. Lovely and many thanks.

best wishes



Many thanks the Class 17 replacement chassis arrived this morning.  Now reassemled and runs very well.



Thank you very much for the prompt delivery of the Heljan class 17

Your excellent service is greatly appreciated



Dear Martin,

Yes, I have just received notification of the refund. Thank you very much for your wonderful customer care offered to me. I appreciate your kind gesture.

Best regards,



Thank you for sending me the catalogue price lists very good service.

I have since found them on the backmann website after doing 3 searches so i now know where to find them.

Hope to do more business with you in futeure once again many Thanks Ragards Frank

I have just received the Hornby N2. Thanks for the prompt delivery. We have beaten the proposed mail strike!

I have just received my Vi Trains V2018    Many thanks, David 


Good day,

Have been on holiday so only just received my Hornby R2490 Blue class 60 replacement
Just to confirm that it arrived  immaculately packed in first class working order   -..... and it included a fiver refund for postage - most unexpected but I will accept it !!
Many thanks for excellent service I will be returning to you again.......again



hello I received the model yesterday all ok, thank you for a great packing job regards Steve


Hi My friend just to let you know Superb item again. Super fast delivery Many thanks.

Kindest regards Chris



Just to let you know that the Hornby LMS Coronation Scot coach, product code

H0201643 arrived safely today.

Thank you very much for your excellent service.

Best wishes ...Colin



Hi Martin and the Team ! Happy to inform you that today "Excalibur" runs through the sunny Kent (my British layout!) .... I appreciate very much the pure design of Urie.... Have a nice day and take care. Sincerely, Francois
Dear Jim, thank you very much for getting all the items here for Alex's birthday. All arrived fine yesterday. Now have to get to grips with the Elite over the weekend!
Thanks a lot
Kind Regards



Hi Martin,

I am completely shocked by your response, as the object of the email wasn't to complain but to see if you procure another for me. Not for 1 minute did I expect you to exchange or refund, as the damage was my own daft fault. I will return the loco at this weekend as I work in Surrey during the week

What a refreshing change to deal with a firm who actually care what their customers want.

Regards John.

To Everyone at,
                As a first time customer to your web site, I feel I have to let you know how pleased I am with the service I have had from you. I am a member of the site, which is where I first heard of your site. I have been looking for good early shunters for some time now and having remembered your site, had a look to see what you had. Having found a BR Class 6 0-4-0 diesel, I put in an order. That was on Sunday night. Today at 08:30 the postman delivered my order.
                The packaging was very good and the model was just as stated on the advert. So I wish to thank you all for the service I have received from your online shop. I know that I will be using your services again when you have what I want on your site, and I will let others know of your site.
Thanks again,


Just to let you know that we received our little baby today at the post office. It is so beautiful and thanks for packaging it so good.

Looking forward to doing business with you again.

Kind regards

Louis, Dawn & Craig


Thank you very much.

Just to let you know I like your site very much. I am able to find a lot of the older stuff that I always wanted as a kid and can only now afford!

Thanks again




Just to say thanks for the ace trains loco & coaches, very pleased, the celebration loco in great central livery looks especially good!

Kind Regards


Hornby Class 101 DMU received today; thanks for V. speedy dispatch.
Regards, Richard


thanks for every thing ,its nice to have good friendly service in this day and age, all the best a very happy customer


Thank you for the 2 Bachmann 9Fs that arrived last week. Just the job - thank you.

Regards Gerry


Just a quick note to let you know that the Drewery railcar arrived safe & sound in today’s mail.

Just five days from Manchester to Lake Ontario. It sometimes takes that long from New York City.

It is everything that I expected – I have several other pieces built by D. Lawrence, most of them painted by L. Goddard. They do fine work!

Thank You,



Just to let you know my Hornby Terrier "Fulham", ordered yesterday morning, arrived here at 9 am today. Excellent service from both you and Royal Mail. Thankyou very much


Coach arrived yesterday,well packed,thankyou. Better condition than i expected, look forward to doing business again, Jim.


Received my order. I appreciate your very prompt service and quality of product.

Kind regards

Dave T.



on sunday 25/2/07 i made my first order with modelfair if first impressions are anything to go by your service is excellent the goods arrived on 27/2/07 the packing was excellent the postage cheap and the prices very competitive i will definatly be ordering from you in the future




Thanks for your reply.  The loco arrived this morning in as new condition. I have added it to the collection for my little grandson ( he is 5 and will receive his collection when 18) Many thanks also for the info on R2444 - will be in touch re this very soon. 

David G


Dear Modelfair,

Just a quick note to confirm safe arrival of my order.

Hornby Class 50. The package, ordered from you on Wednesday last,

arrived at my home about an hour ago.

Thank you for the excellent packaging (Hornby themselves deserve appreciation for their initial packaging) and very prompt attention to my order.

I'll be sure to mention your good service on the RMWeb forum.

Best regards

Charles C


Good morning Jim

further to telephone conversation on Friday pleased to advise loco's arrived safely and in good condition on Saturday morning. Many thanks for another smooth and pleasant deal.

Best wishes




A message to say, that I have recently placed three orders with you and I have been impressed with your service.

You have:

    A clear and easy to use website
    The orders have been received within a few days of placing them
    The orders have been well packed
    The invoice is very clear and well set out
    On the one occasion that I phoned, the phone was answered quickly and the person was courteous and helpful

Keep up the good work.


Adrian P

The coaches arrived this morning - everything in perfect condition. THANK YOU for the excellent packaging and also the speed of delivery (you must hardly have had time to clear my cheque, though I can assure you the cheque is a good one!).
I AM ABSOLUTELY DELIGHTED WITH THE COACHES!!!  And thank you also for the cd / auction catalogue and the BR Modelling supplement on David Jenkinsons Kendal branch.
I attended the original sale and bid for lot 22, but pulled out as bidding rose to save my money for later lots, one of which ( the 4 London-Manchester Express coaches)  I did manage to secure later in the sale. The BR supplement also contains a picture of these coaches as well as 'your' lot 22 pair, so it will be especially prized.
It has been delightful to deal with you  and I hope to do so again. If any David Jenkinson items or pieces by Larry Goddard (who still paints the occasional 7mm coach for me) ever come up, please do not hesitate to get in touch.
Thank you once again
Yours sincerely


Order duly arrived yesterday in good shape.

I do find it very pleasing that I can be so confident of your service. I particularly like the fact that you give fair 'unhyped' descriptions of the items for sale. This makes you much preferable to 'e-Bay' for me.

Jim T


Have today received the replacement hooks and one fits perfectly, Many thanks for your excellent service. I will revert back to you re the other tankers but I think I have them all already. I will watch the website for regular updates,

Regards, Robert

Many thanks for Bowman received today.  I really appreciate everything about this transaction from your very friendly approach to the excellent packing and prompt despatch of the item.
Many. many thanks.
Regards, Brian


Hi from France dear Martin ! Happy to inform you that I've well received my wagons ! THank you for all and to a next order ! Have a nice sunny day. Sincerely, François


Hello, I am writing to let you know how delighted I am with the purchse of my two Wrenn vans "Carr & Co." & "Saxa-Salt". The condition was wonderful and the packaging brilliant. I will most certainly be buying Wrenn items from you with comlete confidence in the near future.

Yours faithfully,

Timothy F



Thanks for your very nice assistance.

Today afternoon,I received order of 2 item's.

(New HORNBY Mk3 Coaches and Lima's Class87 locomotive)

I really appreciate your work.

I would like to be in touch in the future.

Kind Regards,

Takumi I

Many thanks, Martin.   I realised that it was an entirely genuine error -
Anyway, thanks again for straightening things out so promptly.  It's much appreciated!
Meanwhile, do keep me up-to-date on any mint "Wrenns" that come your way.
Kind regards - hope to see you soon,
Just to let you know that the model "Evening Star" has duly reached my uncle in Western Australia.

He 'phoned yesterday to let me know and is very pleased with it.  He will really appreciate it as he was a life-long railwayman (ex GWR signalman and later in the Booking Office at Cardiff General until 1984).   Furthermore, I recall that "Evening Star" ended her days allocated to Cardiff Canton, so he probably saw her really earning her keep (briefly).

Thanks again.  I have a fair collection of 00 stock myself, so will remember your good service.
Neil H


Just to say item arrived on Sat 29th well packed.Thank you for your service will forward your name to friends with the same hobby. many thanks Mr G Green.


Thank you for the trains, the old metal ones really nice, always in perfect condition when they arrive, brilliant web sight, so much to choose from and i am still looking for that A4 in silver but keep missing it, thanks again.

Paul B


Thanks for the key, received safely today. Makes all the difference! The loco is really lovely, despite the freelance chimney, and it runs beautifully.

Thanks again!

All the best,



Thanks.  Also thanks for the significant reduction on the price of my last order because of imperfections you noticed prior to despatch.  As it happened I was very satisfied with the products. Very much appreciated and will certainly get you favourable recommendations with frienda and fellow enthusiasts.


I just wanted to let you know that the Hornby train ("Bittern") arrived safely and in one piece.

My son thinks it is fantastic! It is in really good conditions and runs smoothly.

Thank you very much for sending it over so quickly.

Kind regards,

Detlef D


Had to email you back as a first time buyer,as I am totally thrilled with the Britannia and tender, I couldn't ask for any better condition. It arrived today,what a wonderful surprise. I am sure I will be doing future business with you. The item was also packed very well. As mentioned earlier I'd love to get an R159 in the same condition as the Britannia. I'll keep checking your web page for updates. Thanks again,from a very happy customer,Kind Regards, Ken H.

Wagons arrived safe and sound this morning, thanks
Any time you have 5 or 6 unboxed wagons please give me a shout
as I run Wrenn wagons as well as collect them
Thanks again.



Shop by phone 9am - 4:30pm Mon - Fri
0844 543 8034 or 01332 912948 (UK)
+44 133 291 2948 (International)