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Privacy Policy

Personal Data Protection is part of the MyHobbyStore Group. MyHobbyStore Retail Ltd will not obtain data enabling you to be personally identified unless you give us this information by filling in and sending us the forms on the site or the section heading "My Account". This information is confidential and kept by MyHobbyStore Retail Ltd. No commercial use will be made of the information without prior written authorisation from MyHobbyStore Retail Ltd. The data you provide about yourself is essential for answering your requests for any information. This information is exclusively for the use of MyHobbyStore Retail Ltd and websites within our group, our branch offices and the members of our sales network, for the purpose of surveys, analysis, sales and marketing campaigns. The information you enter under the heading "My Account", relating to your preferences, your interests and your tastes, is used to offer you products and services to suit your personal taste and to send you the Modelfair Newsletter (e-mail Newsletter) on the understanding that you can terminate your subscription at any time (Please note that we have the ability to retain any data that you provide on this website using VeCapture by Ve Interactive, even if you do not complete your registration/transaction by clicking submit/next. Such contact details and data may be used to contact you to enquire why you did not complete your registration/transaction). If you have already provided us with personal details, you can change your instructions at any time by contacting or


Enterprise House

Enterprise Way


Kent, TN8 6HF


Customer Services        0844 543 8034 / 01332 912948 / +44 1332 912948
You can unsubscribe from receiving our mailings at any time by sending a request to

You can also unsubscribe at any time in the future by using the link that appears in the header of every email that we will be sending to you.



Cookies are small amounts of information which we may store on your computer.

We use cookies for a number of reasons:

  1. Session Cookies (Strictly Necessary Cookies):  These cookies allow users to be recognised within a website so that any personalisation or data/item selections that you make will be remembered from page to page. The most common use of this functionality is the shopping cart feature on our website. It is the session cookie that remembers what you have put into your shopping cart. Without session cookies, when you click ‘checkout’ the new page will not recognise your past activities and your shopping cart will always be empty.

  2. Anonymous Analytics Cookies (Performance Cookies): Each time that a user visits our website, third party web analytics software generates an anonymous analytics cookie. These cookies can tell us a range of insightful information such as whether a visitor has been to our site before, and which pages on our site are most popular with visitors. These cookies are used purely for statistical purposes – we do not use these at all to identify individuals.

  3. Website Experience Cookies (Functionality & Advertising Cookies): We have a selection of cookies in place to help to improve our customers’ experiences of our website, these are commonly known as persistent cookies. We currently have in place the following cookies:

  • We store customers IDs for a limited period in order to ensure that any technical difficulties are resolved and to improve customer experience. If a customer abandons their shopping cart we will use this ID to send them an email providing our customer service information in case they require assistance with their purchase

  • We store a cookie with registered visitors’ first names so that we can personalise our site to welcome existing customers before they log in (cookie not currently used)

  • We store a cookie that allows us to personalise your homepage experience based upon your interest area (cookie not currently used).

Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. You may set up your computer to reject cookies by following the relevant instructions which can be found at In that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please turn them off in your browser settings. To learn more about cookies and how to switch them off please visit our cookies page.


We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
If you buy online with us, we encrypt your payment details using industry standard 128 bit SSL encryption. This ensures your details cannot be intercepted or read by anyone else


Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.


All comments, queries and requests relating to our use of your information are welcomed and should be addressed to

Shop by phone 9am - 4:30pm Mon - Fri
0844 543 8034 or 01332 912948 (UK)
+44 133 291 2948 (International)